returns and exchanges

Please follow the instructions on the return form included in your package and return the purchased items within 30 days of receipt to the address below. Include your order # on the outside of the package. 

Angela Roi Returns

Order # ____________

147 West 35th Street, #311

New York, NY 10001

*All returned items must be unused, and the Angela Roi dust bag and color ribbon must be returned together. Items that do not meet these criteria will be denied. 

Return Processing 

Free shipping on all domestic returns. Contact Customer Care at Customer Care will provide a prepaid return-shipping label via email. Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days)


Free Shipping on all domestic exchange orders. 

Exchange via Phone 

Contact Customer Care at 1-857-600-0771. Please reference your order number and item that you will be returning. We will place a new order with free shipping for the item you need exchanged.

Exchange via Website

Place a new order online and contact customer care at Please reference your old and new order number. Customer Care will provide a prepaid return-shippin label via email for you to return the old order.  

*Free shipping on new exchange orders is eligible for orders shipped USPS priority mail within the United States, exchanges can be made within 30 days of receipt. 

Contact Customer Care

1 - 857 - 600 - 0771 

Monday - Friday 9:00 AM ~ 5:00 PM EST